Support Riddim

Need help with Riddim? We’re here to help.

Email [email protected] with your question and, if relevant, include the device, browser, and the steps that caused the problem.

Podcast creators

Podcast creator access is free. Each individual show requires a hosting plan of $15 per month or $120 per year, not a per-episode fee. Once a show is activated, creators can upload episodes, host audio on Riddim and manage that show through Creator Studio.

Creators moving an existing show can import a standard RSS feed from services such as Spotify for Podcasters, RedCircle, Libsyn, Buzzsprout or another RSS-compatible host. Keep the existing feed and hosting live while the migration is verified. A 301 redirect must be configured at the old host when you are ready to switch.

DJ mixes

DJ Mixes gives DJs a place to share mixes and recorded sets with listeners. Before uploading, make sure you have permission to use every track, sample, remix, and recording in the mix. A personal streaming subscription or a purchased track does not automatically authorize public distribution of a DJ mix. If you are unsure about the rights, do not publish the mix until you have confirmed permission. Include accurate mix details and credits, and contact support if you need help with a reported or restricted upload.

Beat makers and beat sales

Beat makers can showcase original beats and describe the license options they intend to offer. Only upload beats you own or are authorized to license, and disclose sample or usage restrictions clearly. Beat discovery and listing features may be available before paid marketplace checkout; do not assume a beat can currently be purchased unless Riddim explicitly shows checkout as available. When paid licensing is enabled, review the license, price, delivery, and refund terms shown before confirming a purchase.

Creator payouts

Current local creator payouts are available through the supported Riddim payout routes. Current minimum withdrawal thresholds are GHS 100 for Ghana, NGN 5,000 for Nigeria and KES 1,000 for Kenya. International payout routes are only enabled where Riddim has a confirmed supported provider corridor; Riddim does not currently promise worldwide payouts.

For account or payment issues, please do not send passwords, secret keys, or full payment-card details.